Shipping & Delivery Policy

Most of what we sell is handed over at the counter: the invoice, the certificate and the piece leave the branch together. This policy covers the cases where the metal travels.

Branch pick-up (default)

Coins and jewellery bought under a purchase plan, Gold Saving settlements and customised orders are collected from the branch that billed them, against the stock QR and the customer's OTP. Pick-up is free and available during branch hours.

Customised orders

A made-to-order piece is crafted at Head Office and dispatched to your branch by insured courier. The delivery date fixed at acceptance is shown on the order in the app and the branch informs you when the piece has arrived.

Online shop orders

Orders placed in the web shop are delivered by insured courier within India in 5–7 working days after payment confirmation, or can be collected at a branch of your choice. Shipping is free for orders above ₹25,000; otherwise ₹250 is charged. Deliveries require the recipient's signature and a government identity document; we do not deliver to post boxes.

Risk and insurance

Every shipment is insured for its full invoice value until it is signed for. Report damage or a tampered seal at delivery and refuse the parcel; a replacement is sent at our cost.

Outside India

International delivery is available for foreign distributors on a quotation basis and is subject to the destination country's import rules and duties, which are the recipient's responsibility.