Frequently asked questions

Lord Jeweller is the jewellery house of Global Gold Pvt Ltd, headquartered at Sivakasi, Tamil Nadu. Blessed Gold is our HUID-hallmarked, BIS-certified 22K gold and 925 silver, sold at the live metal rate through Lord's Branches and an authorised dealer network across Tamil Nadu.

Live rate per gram × net weight, plus the making and wastage percentage for that weight bracket, plus hallmarking charges, plus GST. Every line is printed separately on the tax invoice. The daily price list in the app shows the same calculation for every catalog item at today's rate.

Head Office publishes the board rate for gold and silver under System → Live Rates. Every change is pushed to all app users as a "price for today" notification showing the new rate and how much it moved. Bills are always raised at the rate in force at the moment of billing.

Purchase plans (buy gold or silver outright at the live rate), Gold Saving schemes (a fixed monthly amount saved towards gold), and dealership plans for retailers, wholesalers and area / taluka / district / zonal / regional dealers. Some schemes are available only at Lord's Branches; the branch will show you what applies.

You choose a monthly amount and a term. Each instalment is paid at your branch or auto-debited by UPI / bank mandate, and your contract passbook in the app updates after every payment. Gold is set aside for you against a stock QR, and at maturity the scheme is settled in gold with the scheme bonus where applicable.

Instalments fall due on the monthly date of your contract. The app sends a reminder ten days before and a follow-up if an instalment is three days overdue. You can pay at any branch or scan the branch's payment QR from the store locator.

Bullion sales are covered by Income-tax Rule 114B and anti-money-laundering rules, so PAN is required above the statutory limit and identity must be verified. PAN is checked digitally; Aadhaar is verified by OTP or by a card upload reviewed by Head Office. A green "KYC verified" badge appears on your profile once both are done.

Contract-bearing schemes generate a contract with the scheme terms, your details and — for Gold Saving — a monthly chart that is rebuilt after every instalment. It is pushed to your app inbox and available under Documents; the branch can also print it.

A stock QR represents the gold or silver held in branch stock for your bill. To take delivery, the counter scans the QR, a one-time password is sent to your app, and once you share it the piece is handed over and the QR is marked redeemed. Only the registered customer can redeem it.

Bills are never edited. Head Office can cancel a bill until its stock QR is redeemed or an instalment is collected on its contract; the stock returns to the branch and everything issued on the bill is reversed. Ask your branch to raise the request.

A two-metal digital purse. You buy gold or silver in rupees at the live rate from your cash wallet or by card / UPI, hold it in grams, and sell it back to cash whenever you like (a small platform fee applies on exit). Balances cannot be transferred to anyone else.

Sales Incentive on the contracts of your team, Turnover-based Salary for the rank you hold, Promotional Incentive coupons on your own contracts, and — for dealers — billing, gold, silver, stock-transfer and Gold Saving renewal margins. The app shows every entry under Earnings.

Only after Head Office approves it under Commission Approval. At approval 5% TDS and a 5% service charge are withheld (promotional coupons are exempt) and the net amount is credited to your cash wallet. Pending entries are visible in the app with their status.

Open Wallet → Withdraw in the app, enter the amount and show the QR to any dealer branch; the branch pays you in cash and the withdrawal is recorded. There is no bank transfer leg.

The referred distributor is the person who introduced you; the senior distributor is the position in the network under which you are placed. Both are fixed when you are enrolled and are shown in your profile and in Head Office's Distributor Place folder view.

Store Locator in the app lists every branch with directions on the map. Each branch has its own static payment QR; scan it with any UPI app to pay the branch directly for instalments or purchases, and keep the UPI reference for the counter.

Yes. The branch records the weight, purity and design, Head Office quotes and makes the piece, and it is delivered to your branch for billing at the price frozen on the order. Gold Saving coins you have accumulated can be applied against the order.

All gold carries the six-character HUID under the BIS hallmarking scheme and every silver article is 925 certified. Certificates are issued with the invoice; disputes are settled by a BIS-recognised assaying centre.

Hallmarked pieces bought from us can be exchanged at any branch at any time at the live rate for their net weight. Online-shop purchases can be returned unused within 15 days. See the Return & Exchange Policy for the details.

Enter your registered mobile number and the OTP sent to it. After the first login you can enable fingerprint or face login on that phone. One phone number can hold several accounts (for example a customer and a distributor code); switch between them under My Profile.

Rate changes, reminders, contract updates and OTPs are sent as push notifications and always also appear in the app inbox. Allow notifications for the Lord Jeweller app in your phone settings and keep the app updated. WhatsApp is used only for OTPs and documents you request.

Open Support in the app and raise a ticket with a photo or document attached; the support desk replies in the same thread and you are notified. Branches can also raise tickets on your behalf.

Head Office schedules training and review meetings on Zoom for selected ranks. They appear under Meetings with a one-tap join; attendance is recorded automatically and counts towards your monthly duties.