Privacy Policy
This policy explains what personal information Global Gold Pvt Ltd (LORD JEWELLER) collects through its website, mobile app and branch counters, why it is collected, and the choices you have. It applies to customers, distributors, dealers and visitors.
What we collect
- Identity and contact — name, date of birth, father's or husband's name, address, pincode, phone number, e-mail, nominee details.
- KYC documents — PAN and Aadhaar numbers and, where you upload them, images of the cards, as required under the Income-tax Act (Rule 114B) and the Prevention of Money-laundering Act for bullion transactions.
- Transactions — invoices, contracts, Gold Saving instalments, redemptions, Digi Market purchases and withdrawals, wallet movements, commission and payout records.
- App and device data — login phone number and one-time passwords, push-notification token, device model, app version, and — only when you allow it — your location for store search, attendance and L-BOX installation, and your camera for profile photos and document uploads.
- Network data — for distributors, the placement (senior and referring distributor), rank, business volume and team details that run the incentive programme.
Why we use it
- To bill, deliver, document and settle what you buy or save with us, and to issue the legally required invoices and certificates.
- To verify identity and meet tax and anti-money-laundering obligations, including TDS and reporting of cash transactions above the statutory limits.
- To compute and pay distributor incentives, margins and salaries, and to show you your own earnings and network.
- To send service messages — rate changes, instalment reminders, contract updates, redemption OTPs — by push notification and app inbox; WhatsApp is used only for one-time passwords and documents you request.
- To answer support tickets and improve the app and branch service.
Who sees it
Your data is processed by Lord Jeweller staff and, for the transactions you make there, by the branch or dealer that serves you. Dealer logins see only masked identifiers (for example 98xxxxxx82) of distributors they did not enrol. We share data with service providers strictly to deliver the service — payment gateway (Razorpay), KYC verification services, SMS/WhatsApp and push-notification providers, video-meeting platform — and with government authorities where the law requires. We never sell personal data.
Security and retention
Data is stored on servers located in India, protected by access controls, encrypted transport and role-based permissions. Transaction records are kept for the period required by tax and company law (currently eight years); KYC records for five years after the relationship ends; app and device data until you log out or delete your account.
Your choices
- View and correct your profile, nominee and KYC details in the app under My Profile, or at your branch.
- Withdraw location or camera permission at any time in your phone settings; the related features stop working.
- Ask us to delete your account from the app (My Profile → Delete account) or by writing to us; records we must keep by law are retained but no longer used for any other purpose.
- Opt out of promotional notifications in the app; service messages about your money and contracts continue.
Contact
Data Protection Officer, Global Gold Pvt Ltd, 62K Gandhi Road, Jehova Nishi Complex, First Floor, Sivakasi, Tamil Nadu 626123. Grievances are acknowledged within 48 hours and resolved within 30 days, as required under the Digital Personal Data Protection Act, 2023.